policy
All payments are handled through our home office. This way our instructors are able to focus entirely on the individual musical needs of their students.
We bill in advance for lessons, one month at a time. Typically speaking, this means that our clients are paying at the beginning of the month for 4 lessons for every student that is taking lessons. We then prorate tuition in the month that follows to reflect any adjustments that need to be made from the prior month.
Enrollment
There is a one-time $40 fee for each student that enrolls. This gives our students access to our recitals and other community events as well as a practice binder.
Materials
Every student is different and has different needs and interests. Because of this fact, there is no required curriculum that GnG instructors are required to follow. In addition, the instructors all have different styles and strengths in their teaching and methods. The instructors work directly with their students and families in order to determine the best course possible for the lessons, and strive for an equal balance of materials that will address their students’ needs but also their students’ interests. The only requirement GnG makes of the instructors is that they work to encourage their students to participate in the curriculum at some level. Ideally, we want to see the students actively picking out materials that they would like to work on. People tend to practice music that they know and like and the most important part of this is that they actually practice and play. A good teacher can teach music theory, technique, and notation through any kind of music, it does not matter what it is.
Some method materials are available directly through the studio and can simply be added to your monthly tuition bill. However, you are never required to make any material purchases through GnG.
Rental Policy
GnG offers instrument rentals. The cost is $25 per month. It is important to note that we are not a retailer, we do not carry a wide selection of instruments, and we encourage our clients to go to a major instrument retailer like Sam Ash or Guitar Center to select a permanent instrument that is appropriate for their student.
Cancellation
GnG recognizes that people lead busy lives and that sometimes canceling a lesson is unavoidable. Barring family, medical, and work emergencies, or sickness, you must always provide at least 48 hours notice that you will not be attending a scheduled lesson in order to qualify for a make-up lesson. This allows our instructors to better plan their schedules, which in turn allows them to better serve your student’s educational needs. If the client cancels on the instructor, and it is either excused or with more than 48 hours notice, it is the responsibility of the client to find a make-up time that works in the instructors schedule or the client will be billed for the lesson regardless whether or not it was made-up. If the instructor cancels on the client for any reason, it is the responsibility of the instructor to find a time to do a make-up lesson that meets the client’s schedule or the lesson will not be charged and the client’s tuition will be prorated to reflect the missed lesson in the month that follows.
Refunds
GnG Music Instruction requires a two-week notice of cancellation of service and 48-hour notice for any cancellation of individual lessons. Any refund must be requested within 60 days of notice of cancellation of service. All refunds are subject to review by the company in order to determine total amount as calculated by current policies. Please email any refund request to info@gngmusicinstruction.com and someone from our staff will follow-up with you within 3 business days. Thanks in advance for the opportunity to have worked with you.